Introduction
At MASQUENDA, we want you to be happy with your purchase. If you are not completely satisfied, our Returns & Refunds Policy provides information on how to return your item and obtain a refund.

1. Eligibility for Returns
Items can be returned within [30 days] of receiving the order. To be eligible, products must be unused, in their original packaging, and in the same condition as received.

2. Return Process
To initiate a return, please contact our support team at masquenadaoffice@gmail.com with your order number and reason for return. We will provide instructions on how to proceed.

3. Shipping Costs
Customers are responsible for return shipping costs unless the item was damaged or defective. We recommend using a trackable shipping service, as we cannot guarantee receipt of the return.

4. Refund Process
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and credited back to your original payment method within [5-10 business days].

5. Non-Refundable Items
Gift cards, sale items, and personalized or custom products are non-refundable. Please review your items before finalizing your purchase.

6. Exchanges
If you wish to exchange an item, please follow the return process above and place a new order for the desired item.

7. Contact Us
For any questions regarding this Returns & Refunds Policy, contact us at masquenadaoffice@gmail.com.